1. 1870 Accredited Business - gain of 55, 17.6 Market Share
2. 87.8% Retention Rate – 2011 closed at 83.9%
3. Complaint Settlement Rate of 83%
4. Complaints handled – 1635, Complaints processed – 1247
5. 13,834 business records
6. 511,565 inquiries on BBB website
7. Over 65,000 inquiries by mobile device (Iphone/Ipad/mobile phone)
8. 1840 Public Relations Impressions (speeches, articles, etc.)
9. 4700 People Impressions (people at BBB events)
10. Over 600 essays written for Inaugural Laws of Life Contest
11. Over 1000 students attended In Pursuit of Ethics presentations
12. Close to 18,000 calls received on the public BBB phone lines
