The Better Business Bureau in Southeast Texas has revoked the BBB Accreditation of a Beaumont used auto dealer.  The revocation was approved by the BBB Board of Directors at their October meeting. 

The BBB Accreditation of Taylor Trading Company was revoked due to their failure to comply with Code of Business Practices Standards for BBB Accreditation #6D. 

Standard #6 states BBB Accredited Businesses will be responsive in addressing marketplace disputes quickly, professionally, and in good faith.  Standard #6D requires Accredited Businesses to cooperate with the BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by the BBB.

The revocation of Taylor Trading Company was a result of the businesses lack of cooperation in addressing the underlying cause of patterns of consumer complaints filed with the BBB.  In these complaints, customers of this business allege

that after purchasing their vehicle from Taylor Trading Company they experienced difficulty in communicating with the business owner regarding product issues, repair issues, sales practice issues, and contract issues. The business owner was invited to meet with the BBB. However; to date, the business has not responded to the BBB’s numerous attempts to provide assistance in addressing the pattern of complaint issues. 

Businesses who apply for BBB Accreditation must meet the eight standards in the BBB Code of Business Practices, and they must maintain those standards to continue their BBB Accreditation. 

BBB Business Reviews and Ratings are available by phone and online 24 hours a day.  Check out a company or charity in Southeast Texas, the United States, Canada or the Caribbean Islands BEFORE you buy or give at www.bbb.org and www.give.org or you may call (409) 835-5340 or 855-BBB-SETX.