The Better Business Bureau in Southeast Texas has revoked the BBB Accreditation of a foundation company in Vidor, Texas.  The revocation was approved by the BBB Board of Directors at their August meeting. 

The BBB Accreditation of Action #1 was revoked due to their failure to comply with Code of Business Practices Standards for BBB Accreditation #5A and #6C. 

Standard #5 states BBB Accredited Businesses will honor promises and abide by all written agreements and verbal representations.  The Code of Business Practices Standard 5A continues, requiring Accredited Businesses to fulfill contracts signed and agreements reached.

Standard #6 states BBB Accredited Businesses will be responsive in addressing marketplace disputes quickly, professionally, and in good faith. Standard #6C requires Accredited Businesses to comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.       

Action #1’s revocation involved a complaint alleging inferior and incomplete repair work that resulted in additional damage.  An agreement between the business and the consumer was reached in mediation.  However, the consumer notified the BBB that Action #1 did not show up by the agreed date for the work to begin.  The BBB made numerous attempts to reach the business by phone, email, regular mail and certified mail.  The business did not respond to the BBB, or their customer.    

Businesses who apply for BBB Accreditation must meet the eight standards in the BBB Code of Business Practices, and they must maintain those standards to continue their BBB Accreditation.

BBB Business Reviews and Ratings are available by phone and online 24 hours a day.  Check out a company or charity in Southeast Texas, the United States, Canada or the Caribbean Islands BEFORE you buy or give at www.bbb.org and www.give.org or you may call (409) 835-5348 or 855-BBB-SETX.